The Adobe team is constantly trying to improve their program, adding new features and capabilities. And a great platform like Photoshop is constantly evolving.
Unfortunately, as always when it comes to software, you also have to talk about bugs and problems. The most important thing is that you have a fully functional program that can do everything that is expected of it. When saving, are you saving to a external hard drive or the same drive your OS is installed to?ĭo you have more than one graphics card? Are they the same make and model? Otherwise, crashes and other problems can occur in Photoshop.Why you use Photoshop is not the most important thing. Is Photoshop crashing or is your entire computer rebooting?Īre your applications installed in the default operating system directory or a custom directory? If custom, please specify the path being used? You specified you have some Photoshop crash logs though. For what it's worth I don't know that photoshop can cause your whole system to crash - as others have mentioned you may have a hardware/driver issue and it's that Photoshop may be exercising that path. If you can provide answers to the below questions it can help us to understand better what we're looking at. I don't have enough information from your original post to triage further. Please know their questions weren't without reason and they really were trying to help. This is why you were directed to try that first because it can help to screen out what the root cause is. Let's work through this together and see if we can get you back to a working state.Īdobe support has received a large number of complaints related to a separate issue affecting users with ~10-12 year old hardware and the GPU setting.
And further frustrating when you aren't able to find ways to get unblocked. Having been a user myself for many years I know it can be incredibly frustrating when a tool you need does not work when you need it. A few thingsįirst and foremost I'm sorry that you're experiencing a problem. Every other crash leaves behind no trace of what caused it outside of a “Windows shut down sooner than expected” message.ĭoes anyone know of any way I can get this fixed? Is there a different part of Adobe support that can actually give me a tangible fix instead of a bandaid solution? Im at my wits end dealing with poor support and I have nowhere else to take this problem.
MY PHOTOSHOP CRASHES WHEN I TRY TO PRINT PHOTOSHOP FOR MAC .DLL
dll file was the problem and the error telling me that my GPU couldn’t be detected (which was fixed after downgrading drivers). I’ve had Photoshop give me a total of 2 crash reports and 1 error message, with the crash reports only telling me that one. dll files that one crash report said was the cause, and nothing I do works. I reinstalled Photoshop which fixed it for all of about 3 hours, I updated and even reinstalled my graphics drivers, downgraded my drivers, disabled hardware acceleration and even replaced the. I’ve done everything I can to try and fix it myself. I tried posting on the community help board but I’ve had no responses after about 4 days. Since I don’t want to lose these features, I tried to get back in contact with support and waited in a chat room for over 2 hours with no response from them. While the crashing does stop as far as I can tell, disabling my GPU also removes a number of features with one of the most important one for me being canvas rotation. Support from Adobe has been extremely poor with trying to help me with this issue, with them telling me the first time to just disable my GPU and pray that the crashing goes away. Photoshop has inexplicably started crashing my computer randomly and causing me to lose hours of work, with the base PSD corrupting half the time because of the crash. I’ve been dealing with this issue for a couple of weeks now and I’ve contacted Adobe customer support multiple times.
0 kommentar(er)
